Our Patient Portal
Our patient portal is a secure online area where you can manage key parts of your dental care at a time that suits you. From checking and booking appointments to updating your medical history and reviewing treatment plans, it gives you a simple way to stay in control of your dental journey with St Peter’s Dental Practice.
You can access the portal on a computer or mobile device, as long as you have an internet connection. You’ll find it on our website by clicking “Book now” on the homepage.
What You Can Do In The Portal
Once you are logged in, you can view any upcoming appointments, request cancellations, and book selected appointment types online. You can also check and update your medical history, update personal details such as your address, review your account balance and invoices, and view and sign any treatment plans or consent forms that have been created for you.
Setting Up Your Portal Account
When you join the practice, you will receive a text message with a link to your portal. Clicking the link will take you to the sign-in page, where you’ll be asked whether you have had an appointment with us before. If you are already registered with the practice, you will be classed as an existing patient and should select “Yes” to sign into your patient portal.
You will then be asked to enter your mobile number. This should match the number the portal text message was sent to. If the system does not recognise your number, you can contact the practice on 01905 764997, or email TCO@stpetersdentalpractice.co.uk for support.
After entering your mobile number, you’ll be asked to confirm your personal details and check we have the correct number on file. The final step is to enter your email address, which should match the email address used for your welcome letter. If your email address isn’t recognised, please contact us and we’ll help.
Once your details are confirmed, you can request a verification code by selecting the option to send an SMS code. You will receive a six-digit code by text message, which you’ll enter into the portal to continue. You will then be prompted to create a password, and once this is done you’ll be able to access your portal.
Navigating the Portal
Your portal home screen gives you quick access to everything in one place. From here, you can update your personal details, update your medical information, see any upcoming appointments, view and sign treatment plans or consent forms, check your balance, and book an appointment where online booking is available.
Updating Your Medical History
Before your appointments, you may receive a text message or email prompting you to complete your medical history. The link will take you directly into the portal. The portal will also show you when your medical history was last completed, and please note that we are required to ask for an updated medical history every three months.
You can choose to reuse your previous answers and confirm they are still correct, or start a new medical history form from scratch. You will be asked to enter your portal password to continue. If you have forgotten your password, the portal includes an option to reset it.
The medical history form includes a series of questions. If you answer “No”, you will be able to confirm and move to the next question without adding extra information. If you answer “Yes”, you will be asked to add details before confirming. When the form is complete, you will be asked to sign to confirm the information is correct to the best of your knowledge. Your signature can be typed or drawn on-screen using your mouse or finger depending on your device.
Appointments
Online booking availability is currently limited, and we are continuing to improve this service. At present, you can book a 60-minute hygiene visit or an emergency visit through the portal, and you can also cancel appointments online.
When you view your appointments in the portal, you’ll see the appointment date, time, clinician and practice location. If you need to cancel, you can do so within the appointment view by selecting cancel and confirming. Please note that in line with our cancellation policy, cancellations made within two working days of an appointment may incur a late cancellation fee.
Your Account Balance
Your portal also allows you to view your financial status with the practice, including any balance due or overdue, as well as invoices. If you have an outstanding balance, you can clear it within the portal by selecting your balance and choosing the option to pay by card. You’ll then be prompted to enter your card details and confirm payment.
Need Help?
If you are ever unsure about anything on your patient portal, please contact us on 01905 764997 and a member of the team will be happy to help.