Late cancellation and failed attendance policy

Due to an unprecedented number of missed and cancelled appointments, we have revised this policy.

Cancellations cost our business over £55,000 annually. We aim to be fair with our patients and widely publicise our cancellation policy.

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We require the following notice periods to cancel or move appointments.

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Up to 60 mins appointment length
Notice: 2 full working days

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1-2 hours appointment length
Notice: 7 days

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Over 2 hours appointment length
Notice: 14 days

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(Appointment times are shown on the Patient Portal)

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We ask for this notice as this gives us an opportunity to re-allocate the time to another patient. A cancellation at shorter notice potentially results in a loss of valuable treatment time which along with our staffing costs and overheads still has to be funded.

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If appointments are missed or cancelled without the above notice periods, the following charges will be made.

New Patient Oral Health Assessment
Charge: Deposit

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New Patient Emergency Appointment
Charge: Deposit

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All other dentist appointments
Charge: £125 per 30 mins

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Hygienist Appointments
Charge: £75 per 30 mins

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Late cancellation/Missed appointment charges must be settled within 14 days of the appointment time. No further appointments will be arranged until your account is settled.

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We may ask for all future appointments to be paid for in full at the time of booking.

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Please note – Denplan Membership does not cover the cost of missed appointments.

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We appreciate your understanding of our Late Cancellation/Missed appointment policy.

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We will always take exceptional circumstances into account. If you wish these to be considered, please write to the Practice Manager within 7 days of the appointment date.

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We will consider each case and we will contact you within 28 days informing you of the outcome, if necessary, crediting any fees incurred and paid.