Late cancellation / Failed attendance Policy

Cancellations cost our business over £30,000 annually.
We aim to be fair with our patients and we widely publicise our cancellation policy which requires 2 full working day’s notice to cancel or move an appointment.
This allows us an opportunity to reallocate the time to another patient.

Like many other businesses, we are now having to charge for missed appointments and for those cancelled at short notice.
A charge of £125 per 30 minutes will be added to the account of patients in breach of our policy.
This fee does not fully cover the cost of treatment but allows us to pay our team and partly cover our overheads.

Further appointments can only be booked once accounts are settled.

(Membership of Denplan does not cover our cancellation charges).

We thank you for your understanding.