Due to an unprecedented number of missed and cancelled appointments, we have revised this policy.

Cancellations cost our business over £55 000 annually. We aim to be fair with our patients and widely publicise our cancellation policy.

We require the following notice periods to cancel or move appointments.

Up to 60 mins appointment length
Notice: 2 full working days

1-2 hours appointment length
Notice: 7 days

Over 2 hours appointment length
Notice: 14 days

(Appointment times are shown on the Patient Portal)

We ask for this notice as this gives us an opportunity to re-allocate the time to another patient. A cancellation at shorter notice potentially results in a loss of valuable treatment time which along with our staffing costs and overheads still has to be funded.

If appointments are missed or cancelled without the above notice periods, the following charges will be made.

New Patient Oral Health Assessment
Charge: Deposit

New Patient Emergency Appointment
Charge: Deposit

All other dentist appointments
Charge: £125 per 30 mins

Hygienist Appointments
Charge: £75 per 30 mins

Late cancellation/Missed appointment charges must be settled within 14 days of the appointment time. No further appointments will be arranged until your account is settled.

We may ask for all future appointments to be paid for in full at the time of booking.

Please note – Denplan Membership does not cover the cost of missed appointments.

We appreciate your understanding of our Late Cancellation/Missed appointment policy.

We will always take exceptional circumstances into account. If you wish these to be considered, please write to the Practice Manager within 7 days of the appointment date.

We will consider each case and we will contact you within 28 days informing you of the outcome, if necessary, crediting any fees incurred and paid.